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Camp Office Administrative Specialist (Summer Only)

Responsibilities:

  • Serve as a point person for ESF families; respond to inquiries in-person as well as over the phone
  • Assist families in enrolling their campers using CRM database
  • Collect and post payments; record data for billing purposes
  • Support summer sales initiatives; inform new and existing families of enrollment opportunities
  • Update camper records and input pertinent information into database
  • Answer telephones and transfer calls to appropriate team members
  • Call camp families to confirm enrollment or discuss camper needs
  • Greet campers and their guardians in the camp office; collect lunches and transition campers
  • Open, sort and distribute incoming correspondence including mail and email
  • Perform general clerical duties such as copying, mailing and filing
  • Ensure that camp office is clean, organized and well-maintained
  • Maintain inventory and complete assigned paperwork
  • Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF s Headquarters office, Site Director and leadership team
  • Exhibit ESF Core Values at all times and to adhere to all company policies
  • Participate in ESF pre-camp trainings and opening activities
  • Have fun
  • Other responsibilities as assigned

Position Competencies for Success

  • Understand and support the mission of the organization
  • Commit to the growth and development of youth
  • Work effectively with others in all levels of the organization in a professional manner
  • Demonstrate outstanding communication skills; using clear, concise and professional language when interacting with campers, camp families and colleagues
  • Be responsible, reliable and safe
  • Always have a positive, can-do attitude
  • Be patient, caring and creative
  • Produce consistent, high-quality work
  • Demonstrate excellent judgment; identify problems and work quickly to find solutions
  • Be a flexible, adaptive and a team player
  • Desire to make a difference in the life of a child

Experience Requirements

  • Minimum one (1) year of experience working in an administrative and/or customer service role
  • Previous experience working with children preferred
  • Proficient in Microsoft Office and ability to use CRM database

Education Requirements

  • Bachelor s degree required

Reporting Relationships

  • Reports directly to the Site Director

This Job Description is subject to change at any time.

Working Conditions and Physical Requirements

  • Push/pull, lift and carry a minimum of thirty-five (35) pounds across campus
  • Work inside, upright and mobile for six (6) to eight (8) hours per day
  • Respond to emergency situations which may include running (up to 1 mile in some cases) and ascending stairs without undue exertion
  • Possess physical capacity to fulfill all essential job functions responsibilities listed above



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