Library Assistant - PT
3.
7 Chester Springs, PA Chester Springs, PA Part-time Part-time $16.
05 an hour $16.
05 an hour Summary The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant who will be responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers.
This position requires the ability to follow Library and County policies and to maintain the high standard customer service established by the Library.
Responsibilities:
Provide front line customer service assistance, handling general account issues, complaints, grievances, delinquent accounts and accounts in collection.
Perform other duties as assigned.
Requirements:
Excellent organizational and verbal communications skills, flexibility, genuine enjoyment of the public, commitment to public service, and the ability to handle stressful situations.
The ability to master basic and specialized online circulation functions, and demonstrate current PC proficiency including internet, email, and Microsoft Office skills.
Previous customer service or retail experience is preferred.
This position requires the following criminal background and child abuse clearances:
Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).
Criminal background check is required.
State Child Abuse Clearance is required.
All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa.
C.
S.
A.
Chapter 63).
Essential Duties Essential duties, tasks and accountabilities will vary by library unit and may include the following:
Issue borrowers' library identifications.
Locate and check out materials to patrons.
Inspect returned materials for damage.
Compute, record, and receive overdue fines.
Review records to compile list of overdue books, and issue overdue notices to borrowers.
Process and maintain reserve materials and interlibrary loans.
Sort returned materials according to classification code and need for repair, and return them to shelves, files, or other designated storage areas.
Repair materials, collect and prepare materials for binding, and maintain binding records.
Check orders for new materials against existing collection, and prepare and expedite ordering.
Prepare new materials for circulation, including property stamping, security stripping, and coding.
Sort and shelve new materials.
Enter cataloging data in library automated online system, or file cards in card catalog.
Answer inquiries of a non-professional nature and refer persons requiring professional assistance to librarian.
Assist patrons in using electronic equipment.
Select, download, and verify bibliographic records from national and local databases.
Update computer records, as requested.
Answer phones.
Check-in and process mail.
Enter and update patron data entry into online catalog.
Produce patron notices for all County libraries.
Enter and update patron data entry into the online catalog.
Produce patron notices for all County libraries.
Serve as a trainer for new hires and mentor at the Circulation Desk.
Operate credit card machine.
Assist with Library opening when needed.
Assist with creating daily schedules and ensure there is adequate coverage.
Perform other duties, tasks and special projects, as required.
Computer Services Department / Public Computer Center (PCC) Ensure that PCC computer and printer hardware are in good operating condition at all times.
Assist the public and other library staff in using computers, scanners, DVD/CD-writers and printers.
Troubleshoot computer hardware and software problems.
Maintain computers, as needed (e.
g.
, install and upgrade software and hardware, remove temporary files, etc.
).
Evaluate and track effectiveness of current hardware and software systems.
Offer advice regarding purchasing and upgrading decisions.
Collect PCC statistics from the weekly PCC usage schedule and print statistics.
Perform other tasks and services for the department and the library as time permits and according to individual skills and abilities.
Set-up the laptop, projector and smartboard for PCC public and staff classes and assist instructor with questions about PCs.
Check-in circulating software and troubleshoot problems with software.
Also, get new software packages ready for circulation by working with the Technical Services Department.
This position supports 17 IBM PCs and one Macintosh computer.
Perform other duties, tasks and special projects, as required.
Qualifications/Preferred Skills, Knowledge & Experience Qualifications / Requirements:
High School Diploma or General Education Degree (GED).
Basic office skills (typing, filing, answering phones, etc.
).
Some previous experience working in library with computerized systems.
Some experience working with bibliographic resources on-line.
Criminal background check.
Child abuse clearance.
Preferred Skills, Knowledge &
Experience:
Knowledge of library operations.
Customer service skills.
Ability to work alone or as part of a team.
Additional Information Computer Skills:
To perform this job successfully, an individual should have:
Basic Word skills Basic Excel skills Basic Outlook skills (Email and Calendar) Computer Services Department / Public Computer Center (PCC) Advanced Word skills Advanced Excel skills Advanced Outlook skills (Email and Calendar) Advanced Internet skills PhotoShop Mac skills.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Chester Springs, PA Chester Springs, PA Part-time Part-time $16.
05 an hour $16.
05 an hour Summary The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant who will be responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers.
This position requires the ability to follow Library and County policies and to maintain the high standard customer service established by the Library.
Responsibilities:
Provide front line customer service assistance, handling general account issues, complaints, grievances, delinquent accounts and accounts in collection.
Perform other duties as assigned.
Requirements:
Excellent organizational and verbal communications skills, flexibility, genuine enjoyment of the public, commitment to public service, and the ability to handle stressful situations.
The ability to master basic and specialized online circulation functions, and demonstrate current PC proficiency including internet, email, and Microsoft Office skills.
Previous customer service or retail experience is preferred.
This position requires the following criminal background and child abuse clearances:
Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).
Criminal background check is required.
State Child Abuse Clearance is required.
All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa.
C.
S.
A.
Chapter 63).
Essential Duties Essential duties, tasks and accountabilities will vary by library unit and may include the following:
Issue borrowers' library identifications.
Locate and check out materials to patrons.
Inspect returned materials for damage.
Compute, record, and receive overdue fines.
Review records to compile list of overdue books, and issue overdue notices to borrowers.
Process and maintain reserve materials and interlibrary loans.
Sort returned materials according to classification code and need for repair, and return them to shelves, files, or other designated storage areas.
Repair materials, collect and prepare materials for binding, and maintain binding records.
Check orders for new materials against existing collection, and prepare and expedite ordering.
Prepare new materials for circulation, including property stamping, security stripping, and coding.
Sort and shelve new materials.
Enter cataloging data in library automated online system, or file cards in card catalog.
Answer inquiries of a non-professional nature and refer persons requiring professional assistance to librarian.
Assist patrons in using electronic equipment.
Select, download, and verify bibliographic records from national and local databases.
Update computer records, as requested.
Answer phones.
Check-in and process mail.
Enter and update patron data entry into online catalog.
Produce patron notices for all County libraries.
Enter and update patron data entry into the online catalog.
Produce patron notices for all County libraries.
Serve as a trainer for new hires and mentor at the Circulation Desk.
Operate credit card machine.
Assist with Library opening when needed.
Assist with creating daily schedules and ensure there is adequate coverage.
Perform other duties, tasks and special projects, as required.
Computer Services Department / Public Computer Center (PCC) Ensure that PCC computer and printer hardware are in good operating condition at all times.
Assist the public and other library staff in using computers, scanners, DVD/CD-writers and printers.
Troubleshoot computer hardware and software problems.
Maintain computers, as needed (e.
g.
, install and upgrade software and hardware, remove temporary files, etc.
).
Evaluate and track effectiveness of current hardware and software systems.
Offer advice regarding purchasing and upgrading decisions.
Collect PCC statistics from the weekly PCC usage schedule and print statistics.
Perform other tasks and services for the department and the library as time permits and according to individual skills and abilities.
Set-up the laptop, projector and smartboard for PCC public and staff classes and assist instructor with questions about PCs.
Check-in circulating software and troubleshoot problems with software.
Also, get new software packages ready for circulation by working with the Technical Services Department.
This position supports 17 IBM PCs and one Macintosh computer.
Perform other duties, tasks and special projects, as required.
Qualifications/Preferred Skills, Knowledge & Experience Qualifications / Requirements:
High School Diploma or General Education Degree (GED).
Basic office skills (typing, filing, answering phones, etc.
).
Some previous experience working in library with computerized systems.
Some experience working with bibliographic resources on-line.
Criminal background check.
Child abuse clearance.
Preferred Skills, Knowledge &
Experience:
Knowledge of library operations.
Customer service skills.
Ability to work alone or as part of a team.
Additional Information Computer Skills:
To perform this job successfully, an individual should have:
Basic Word skills Basic Excel skills Basic Outlook skills (Email and Calendar) Computer Services Department / Public Computer Center (PCC) Advanced Word skills Advanced Excel skills Advanced Outlook skills (Email and Calendar) Advanced Internet skills PhotoShop Mac skills.
Estimated Salary: $20 to $28 per hour based on qualifications.
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